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Frequently Asked Questions
Feature Request
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FAQs
Contacts Mobile
16
Contacts Web
10
Schedule Web
7
Chat
3
Security
2
Knowledge Base
How to set up for automatic app update
How to clear your browser's cache (desktop)
How mSchedule Powers Your Practice
Hands-on with mSchedule
How to Create a Channel
Chat
Chat
Measurecare Data Breach Notification Process
Controlling User Access to the Measurecare Platform
How to assign medical peer review cases
Frequently Asked Questions
Contacts Mobile
What is mContacts, and what can it do?
Who do I contact if I’m locked out or have issues with the app?
How do I call/message/email an individual contact?
How do I log in?
How do I search for a work shift or location?
How can I see location information?
Can I use the app to make calls and send texts and emails?
Can I edit contact information in the app?
If I need a number or contact added to the app, how do I do that?
How do I see the schedule for someone working at a particular reading slot?
I want to see all members in my section, how do I do that?
Can I send group texts from the app?
Can I select team members in the app and send an email or text to everyone I select?
Why are referring physicians’ phone numbers not included in the app?
Do I need to have the most up-to-date iOS to download the app?
How often will I need to update the app?
Contacts Web
What do I do if I cannot login or access my account?
How do I create a new contact?
How do I search for a contact?
How do I add a note to a contact?
How do I create a new group contact?
How do I create new divisions?
How do I change a division’s name?
How do I change a division’s position in the left-hand panel?
How do I delete a division?
How do I select contacts as favorites?
Schedule Web
How do I use filters to customize my mSchedule search view?
How do I view the schedule for different dates?
What is the pinned message that shows up at the top of my mSchedule page?
What does the search box in mSchedule do?
How do I use the mSchedule Search Filter?
Can I download a particular day's schedule from mSchedule?
How do I share a schedule in mSchedule?
Chat
How to Join a Channel
How to Use the Directory to Find Channels and Users
Quick Reference to Chat Functions
Security
Disabling User Access to the Measurecare Platform
How do I request audit logs?
General
How to Create a Channel
